We're here to help

How can we help?

Answers to common questions, plus a fast way to reach us about any NovaNext app.

Frequently Asked Questions

The most common things people write in about.

How do I restore a purchase or remove ads I already paid for?

Open the app and look for a "Restore Purchases" option, usually inside Settings. This re-applies any purchase tied to your Apple ID at no extra charge. If it doesn't appear after restoring, make sure you're signed in with the same Apple ID used for the original purchase.

An app crashed or isn't working right

First, make sure the app and your iOS version are fully up to date — most issues are fixed in the latest release. If it still happens, try restarting your device. Still stuck? Send us a message below with the app name, your device model, and what you were doing when it happened — that helps us fix it fast.

How do I delete my data?

NovaNext apps store your content (lists, scores, files, etc.) directly on your device, not on our servers. Deleting the app from your device removes that data permanently. See our Privacy Policy for full details on what's collected.

Do NovaNext apps work offline?

Yes — almost everything runs locally on your device, so most apps work fully without an internet connection. A connection is only needed for things like ads or App Store features.

Which devices and iOS versions are supported?

Our apps are built natively for iPhone and iPad. Each app's App Store listing shows its minimum iOS version — we recommend keeping your device updated to the latest iOS release for the best experience.

I have a feature idea or found a bug

We'd love to hear it. Most of our updates come directly from user suggestions. Use the contact form below and mention which app you mean — every message gets read.

Need help with a specific app?

Pick your app and we'll route your message correctly.

Still can't find an answer?

Send us a message and we'll get back to you directly.

Contact us